VALUES.
ISO14001
UKAS APPROVED
Environment.
At Lodestar we are committed to considering the effect we have on the environment and, wherever possible, finding ways to reduce, minimise, negate or eradicate our impact.
We work very closely with our suppliers and clients to enhance our environmental commitments and we are accredited to ISO 14001 by a UKAS approved body.
As a company we have focused on a number of initiatives, looking at various ways of reducing our environmental impact.
These include, but are not limited to:
- As we expand or renew our road fleet, we look to purchase vehicles with low emissions and, where possible, hybrid power systems.
- At our Head Office we have introduced various energy saving devices including switching off devices.
- Office environments also have increased electronic processes and procedures including centralised printers to vastly reduce our paper usage.
- Across sites and offices we have consolidated order systems to avoid multiple deliveries from suppliers and/or to clients.
- All sites offered eco-friendly products.
Wherever possible we use battery operated plant and equipment rather than those that require fossil fuel generated power. - As a general Corporate Responsibility policy, we try wherever possible to employ staff local to a project, which of course helps encourage walking, running or cycling as their preferred commute.
Health and Safety.
We take the Health, Safety and Welfare of our colleagues, clients and the general public very seriously, and the matter is at the top of every senior management and Board meeting agenda.
Gary Cameron has overall responsibility for H&S within Lodestar, but this is not just because of his obligations as a Director – he takes a proactive approach across the business.
Supporting Gary, we have engaged Wirehouse, a highly experienced consultancy that has worked with Lodestar for many years and helped us evolve and improve our policies and procedures.
We are accredited to OHSAS 45001 by a UKAS approved body.
We are extremely proud of our safety record and we work very hard to maintain a safe environment for everyone in and around Lodestar.
Quality.
Within our business we believe that giving value is more than just offering a competitive price. It has just as much to do with providing a quality service and best in class performance, on time, in full and in a safe and professional manner.
It also helps us underwrite the quality expectations of both Lodestar and our customers, we are accredited to ISO 9001 with a UKAS approved body, and have a Quality Management System designed to provide continual improvement through managing and controlling the services we provide.
This process includes:
- Customer feedback – through monthly meetings with clients and a periodic customer survey.
- Generation of Key Performance Indicators (KPI’s) to assist in monitoring the service provided.
- A detailed staff training matrix – training all staff to a minimum of Basic Cleaning Standards.
- Monitoring all incidents (Quality, Environmental & Health & Safety) to enable improvements.
- External auditing by a consultant in addition to our 3rd party regulatory auditing, thus ensuring total compliance.
